Frequently Asked Questions

Our accident replacement vehicles are only available for eligible drivers who are not at fault in an accident with an insured at fault driver. Unfortunately, we can’t assist in this scenario.

Right2Drive offers accident loan cars to eligible drivers who have been involved in a car accident that wasn’t their fault. We suggest you talk to a hire car company.

Right2Drive can only assist not at fault drivers who have been in an accident with an insured at fault driver. If your car was stolen and you have insurance, we recommend contacting your insurance provider.

We provide vehicles to not at fault drivers who have been in a collision involving a vehicle owned or operated by another insured party. If your vehicle has been damaged by a straying animal (farm animal or pet) that has an owner and fault is acknowledged, you may be eligible for an accident replacement vehicle. Please contact us to discuss your eligibility.

We provide vehicles to not at fault drivers who have been in a collision involving a vehicle owned or operated by another insured party. In the case of a collision with a kangaroo or wild animal, we recommend reaching out to your insurer.

You can learn more about it here: https://www.right2drive.co.nz/articles/what-to-do-if-you-hit-a-kangaroo-or-another-wild-animal-while-driving

If the at fault party disputes liability, we can’t provide you with an accident loan car until liability is confirmed. However, we will contact the at fault driver’s insurer and confirm if there is a dispute in liability.

o find out if you are eligible, you can complete our online questionnaire here. You can also complete an online application here. We will call you to discuss your application if we need further information.

You can also speak to a member of our team at any time on 0800 004 203.

If you are the not at fault driver, we can help you to arrange a towing service* and book an Uber for you, at no cost to you. Pending liability and availability, we can often deliver an accident loan car to you at the scene of the accident. Please call us on 0800 004 203 to find out more.

Yes, if you meet our eligibility criteria and are the not at fault driver in an accident, we would be happy to assist you with an equivalent accident replacement vehicle to your own vehicle for the duration of the repairs. Click here to find out if you’re eligible.